Southland officials dismayed with 911 system

Austrian firm Frequentis agreed to build an emergency dispatch system for the SouthCom 911 Dispatch Center in Matteson that would be a showcase to the nation.

Instead, the innovative, million-dollar system that Southland police officers, firefighters and dispatchers rely on every day is riddled with so many glitches that a local official at a SouthCom board meeting last year called it a “lemon” and wondered publicly, “What does Frequentis do right?…Please click here to read Casey Toner’s story in the Southtown Star.